“Digital change is culture change. In my organisation, we work to make government more participative and open, which is just as large a culture change, for both officials and citizens.
We already know that you can’t change cultures by using the same tools and structures that developed that culture. I once co-wrote a paper called “If it’s got a Change Management Board, it means it isn’t changing”, and the same could go for Change Strategies and Change Directives.
So if you can’t impose change from the top, what have we learned about leaders can bring it about? We don’t just need to sit and wait. In my experience, you need to join up four different elements.”